If you need assistance with using Scheer PAS, don't be desperate: We are happy to help you!
First of all you can consult our complete technical documentation. The documentation is divided into several guides - one for each platform component. You can search the complete documentation using the search box on the documentation start page. You can search a dedicated guide using the search box on the left, on top of the content tree.
If you can't solve your problem with help of the documentation, you can file a ticket to our support team at support@scheer-pas.com. Please note the information under Filing a Support Ticket. All mails to our support mailbox will open a ticket in our service desk.
Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PASBusiness Modeler, please contact servicedesk@scheer-group.com.
Optionally, you may use our service desk portal. There, you can manage your tickets and raise new support requests. Using the portal requires you to register your email address, which will not take much time.
To help you with your problem, our support team needs some information on your software and environment. The information required depends on the particular PAS component for which you need help.
Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem.