How to Open a Support Ticket
If you want to open a ticket in the Scheer PAS Support Center you can
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send an email to support@scheer-pas.com.
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log in to the Support Center and create a new ticket.
Sending an Email
Send an email to support@scheer-pas.com. This will create a new support ticket. In return, you will receive a confirmation email that your ticket has been created:
Creating a Ticket in the Support Center
If you are logged in to the support center, you have several options to open a ticket - depending on the topic.
On the upper part of the support center start page, you can search for helpful content in our documentation.
Below the search box, you can find direct links to special topics, e.g. click Report a problem if you have a problem with the PAS platform or Request a new Magic Draw 18 license if you need us to help with your MD licenses.
Below these topic links, three different support portals are available:
Scheer PAS Support
Click here if you need help with your Scheer PAS installation or apps. To send a support request, click Scheer PAS Support > Report a problem. Use the form to report a problem with your Scheer PAS installation or one of its components:
Scheer PAS Licenses Support
Click here to ask for help with your PAS, Bridge or Magic Draw licenses.
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Request a new Bridge license: Choose this form if you need a new Bridge license.
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Request a MagicDraw license transfer: Use this form to request a license transfer for Bridge, Builder or MagicDraw.
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Request a new MagicDraw 18 license: Select this form to request a new MagicDraw license.
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Request a new PAS license: Choose this form if you need a new license for the Scheer PAS platform.
Internal PAS Support
If you are a Scheer employee and need help with our internal PAS platforms, click here to open a ticket for our internal Scheer support.
Each form contains input fields that refer to the respective topic. Please follow the instructions under each input field and make sure you enter the required information:
The quality of your report plays an important role in reducing the time we need to resolve the problem.
The data required for support depends on the PAS component. Please visit the appropriate page in our documentation to learn more about the required information:Information to Include in a Support Request Support Request for Standalone Integration (Bridge)
If all required content has been entered, click Send. You will receive a confirmation email about the successful ticket creation. Refer to Managing a Support Ticket for detailed information on the content and functionality of a ticket in our support center.