Error Handling Users | Scheer PAS Documentation

Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.

Opening the Users View

The following problems can occur when you open the Users menu:

Problem or Error Message	Possible Reason	Solution	Further Information
New User is greyed out.	You do not have permission to create users, or the Control Hub has not yet checked your permissions or could not check them.	Hover over the button to read the message. Ask your administrator for permission to create users.	Users
No users available yet.	Your installation holds no user.	Click New User to create a user.	Users Creating a User
No user matches "<search term>".	The search term does not match the Login ID, the name, or the email address of any user.	Click Clear search to see all users again, or change the search term.	Users
The Control Hub shows a message that it is reading the users, and no table.	The Control Hub is still reading the users from the User Service.	Wait a moment. If the message stays, reload the page.	Users
The users cannot be read, and the view offers Retry.	The Control Hub could not reach the User Service, or the service reported a failure.	Click Retry. If the problem continues, reload the page. If it still continues, contact your administrator.	Users
The Users menu is not shown in the sidebar, or the Users view does not open when you enter its address.	You do not have permission to view users, or the Control Hub could not check your permissions. The Control Hub offers nothing that it could not check.	Ask your administrator for permission to view users. If you have the permission, reload the page.	Users
Your administrator has given you a permission, but the Control Hub still offers nothing new, for example the Users entry is missing.	A change of permissions takes effect after you sign in again.	Click Logout and sign in again.	Users

Creating & Managing Users

The following problems can occur on the New User page and/or on the user details page:

Problem or Error Message	Possible Reason	Solution	Further Information
A field shows a lock and takes no input.	The Login ID is locked for everyone. The fields First Name, Last Name, and Email are locked if you do not have permission to update users. Hover over the lock to read the message.	Ask your administrator for permission to update users.	Managing a User
A platform is missing in section Groups.	You are not part of the Administrator group for this platform. The Control Hub shows only the platforms where you hold the group Administrator, or all platforms if you are a Super Administrator.	Ask an administrator of the platform to assign the group.	Users
Another user already has this login ID.	A user with this Login ID exists. Nothing is created.	Enter another Login ID. If the user already exists, open the user in the Users view.	Creating a User
Deactivate User, Activate User, or Delete User is greyed out.	Deactivate User and Activate User need permission to update users. Delete User needs permission to delete users.	Hover over the button to read the message. Ask your administrator for the permission.	Users
Discard Changes and Save Changes cannot be used.	No changes have been made.	Change a value.	Managing a User
Enter a first name. or Enter a last name.	The field is empty.	Enter the value.	Creating a User
Enter a valid email address.	The email address is empty or not valid.	Enter a valid email address.	Creating a User
The details of user <Login ID> were saved and The groups of user <Login ID> could not be changed	The saving has two steps. The details were saved, but the groups were not changed.	Click Save Changes again. The Control Hub then changes only the groups.	Managing a User
The new user did not receive the invitation email.	The Control Hub sends the invitation email once, when it creates the user. The email address may be misspelled, or the email was filtered.	The person should check their spam folder. You cannot send the email again from within the Control Hub. Contact your administrator.	Creating a User
The section Global is missing.	You are not a super administrator. Only a super administrator can see section Global and assin the group Super Administrator.	Ask a super administrator to assign the group.	Managing a User
The section Groups shows the message The groups could not be read.	The Control Hub could not read the groups.	Click Retry. If the problem continues, contact your administrator.	Creating a User
The section Groups shows the message This installation has no platforms to give a group in.	Your installation has no platform, you do not administer any platform, or the platforms could not be read.	Reload the page. If the message stays, ask your administrator for the group Administrator on a platform.	Creating a User
The section User State is missing.	You have neither permission to update users nor permission to delete users.	Ask your administrator for the permission.	Users
The user cannot be read, and the page offers Retry.	The Control Hub could not reach the user service, or the service reported a failure.	Click Retry. If the problem continues, contact your administrator.	Managing a User
There is no user with this login ID: <Login ID>	No user has this Login ID. The Login ID is misspelled, or the user was deleted.	Click the arrow beside the heading and open the user from the Users view.	Managing a User
This email address is already in use by another user.	A user with this email address exists. Nothing is created or changed.	Enter another email address.	Creating a User
User <Login ID> could not be created.	The user service refused the request or reported a failure. The message contains the reason.	Read the reason, correct the values, and click Create User again. If the problem continues, contact your administrator.	Creating a User
User <Login ID> was created, but their groups could not be given. Set them here.	The user was created, but the user service could not give one or more groups.	Give the groups on the page of the user that the Control Hub opens. Do not create the user again, because the Login ID is already taken.	Managing a User
User <Login ID> could not be deactivated, User <Login ID> could not be activated, or User <Login ID> could not be deleted	The user service refused the action. Important: The last Super Administrator cannot be deactivated or deleted.	Read the reason in the notice. To remove the last Super Administrator, first give the group Super Administrator to another user. Contact your administrator if you do not know how to solve it.	Managing a User
User <Login ID> could not be saved	The user service refused the changes or reported a failure. The message contains the reason.	Read the reason, correct the values, and save again.	Managing a User

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Related Pages:

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Related Documentation:

PAS Code Guide
- Users

Opening the Users View

Creating & Managing Users

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