Error Handling Login Page
Errors may occur when logging in to Scheer PAS BPaaS. In this case, appropriate error and notification messages are displayed on the login page.
Overview of the Notes on the Login Page
Message | Possible Reasons | Troubleshooting | Further Information |
|---|---|---|---|
Account is disabled, contact your administrator. | Your user account for Scheer PAS has been disabled. | Contact a system administrator who can check your access and enable your account if necessary. | |
Action expired. | You have requested a new password via the link Forgot Password, received an email with a reset link but the link is not workuing any more. | The sent link is only valid for 15 minutes. | |
An email to reset your password has been sent. | You have requested a new password via the link Forgot Password. | Check your email inbox. You have received an automatic email from the system that includes a link. Via this link you can assign a new password. | |
An error occurred, please login again through your application. | You have entered your password incorrectly several times. | Reload the login page and try to log in again. | |
Enter your login name. You will receive an email with further instructions. | You have used the Forgot Password link on the login page. |
| |
Invalid username or password | You have entered your login data. | Check your entries for typing errors and pay particular attention to upper and lower case. | |
Login timeout. Please log in again. | You have left the login window open for more than 30 minutes without any action. | Reload the page (press F12) and try to log in again. | |
Please specify username. | You have used the Forgot Password option and pressed the button Send New password without entering your username. | Please enter your username before using the Send New Password button. | |
You are already logged in. | You have used the Back button in your browser. | Use the Next button in your browser to access the system. | |
Your login attempt timed out. Login will start from the beginning. | Your current session has expired. | Log into the system again. |
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