If you can't solve your problem with help of the documentation, you can file a ticket to our support team at support@scheer-pas.com. All mails to our support mailbox will open a ticket in our service desk. Optionally, you may use our service desk portal. There, you can manage your tickets and raise new support requests. Using the portal requires you to register your email address, which will not take much time.
To help you with your problem, our Support team needs some information on your software and environment. Please refer to Information to Include in a Support Request for more details on this.