| Problem | Possible Reason | Solution |
|---|---|---|
Login fails on E2E Bridge. | User id and/or password are wrong. |
|
| Login fails but user id and password are correct. | The Bridge has not been properly installed. | Remove and re-install the Bridge. |
| You tried to update an old Bridge installation. | Remove and re-install the Bridge. | |
| After login with correct user id and password, the empty login page is displayed again. | Most probably, cookies are blocked in the browser. The cookie is needed to store the session id. | Check the privacy level respectively the cookie settings in your browser and accept cookies. |
| Password of user admin is not known anymore. | You cannot remember the password of the user admin. | Uninstall the Bridge without removing the Bridge data and re-install it again. The deployed services will not be removed and are available again after re-installation. |
| The login fails, and the browser shows an Apache Tomcat error message. | Most likely, the reason is that you used a wrong bookmark respectively favorite. | Make sure that the bookmark respectively favorite target to the E2E Console starting page is correct ( https://localhost:8080/admin or https://<your host name>:8080/admin). No additional paths may be added to the URL like login.jsp in https://localhost:8080/admin/login.jsp . |
| After a certain time of inactivity, you have to login into the Bridge again. | The E2E Bridge session expires after approximately 24 hours of inactivity (see Login). In this case, the next action will require a new login with user id and password. | Login once again. |
Overview
Content Tools