| Chapter | Name | Excerpt | Usage |
|---|---|---|---|
Support Home Information to Include in a Support Request | filing_a_ticket | To help you with your problem, our support team needs some information on your software and environment. The information required depends on the particular PAS component for which you need help. Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem. | |
| Support Home | modeler_support | Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com. | |
| The Scheer PAS Support Center | necessary_infos | The data required for support depends on the PAS component. Please visit the appropriate page in our documentation to learn more about the required information: | |
| The Scheer PAS Support Center | signup_window | In the login window you will then be asked to enter
By default, your email address is used as Username. Click Save and continue to finalize your account. | |
| The Scheer PAS Support Center | user_logged_in | You will be directly logged in to your user account. |
|
| Troubleshooting | searchable_table | The following table can be searched. Enter your search term in the Global Filter field. | |
| Troubleshooting | troubleshooting_intro | Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details. |
Support excerpts managed directly in the documentation
| Chapter | Excerpt Name | Page of the Original | (Re-)Usage |
|---|---|---|---|
| Troubleshooting Designer | page_content | Troubleshooting Designer | Designer Guide: Troubleshooting |
| Troubleshooting Designer | page_content | Error Handling Application Execution | Designer Guide: Error Handling Application Execution |
| Troubleshooting Designer | page_content | Error Handling Designer Editors | Designer Guide: Error Handling Designer Editors |
| Troubleshooting Designer | page_content | Error Handling Validation | Designer Guide: Error Handling Validation |
| Troubleshooting Process Mining | page_content | Troubleshooting Process Mining | Process Mining Guide: Troubleshooting |
| Troubleshooting | page_content | Error Handling Analyses | Process Mining Guide: Error Handling Analyses |
| Troubleshooting | page_content | Error Handling Monitored xUML Services | Process Mining Guide: Error Handling Monitored xUML Services |
| Troubleshooting | page_content | Error Handling Process Mining Administration | Process Mining Guide: Error Handling Process Mining Administration |
Overview
Content Tools