Page History
...
Class | e2e-refDiv |
---|
Otp | ||||
---|---|---|---|---|
|
Rp |
---|
If you need assistance with using E2E products, don't be desperate: We are happy to help you!
Multiexcerpt | ||
---|---|---|
| ||
|
What Information to Include into a Support Request?
To help you with your problem, E2E Support team needs some information on your software and environment.
...
icon | false |
---|
...
...
...
...
...
...
Double click the text block below to copy&paste the information template to your support request:
...
...
...
...
...
...
...
...
icon | false |
---|
...
Double click the text block below to copy&paste the information template to your support request:
...
...
...
...
...
...
...
...
...
Double click the text block below to copy&paste the information template to your support request:
Code Block |
---|
Analyzer Installer:
Operating System:
Problem Description:
Attached File: install.log |
...
...
Double click the text block below to copy&paste the information template to your support request:
Code Block |
---|
Bridge Installer Version:
Operating System:
Problem Description:
Attached File(s): console logs, start logs |
...
...
...
...
...
...
...
...
...
...
...
...
...
...
Double click the text block below to copy&paste the information template to your support request:
Code Block |
---|
xUML Runtime Version:
Operating System:
Problem Description (Step-By-Step):
Attached File(s): bridgeserver log, Builder project ZIP, start.log, dump information |
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
Double click the text block below to copy&paste the information template to your support request:
Code Block |
---|
Builder Version:
MagicDraw Version:
Operating System:
Problem Description:
Attached File(s): md.log or magicdraw.log, Builder project ZIP |
...
- the E2E Builder version
...
...
...
...
...
...
...
...
...
...
Double click the text block below to copy&paste the information template to your support request:
Code Block |
---|
Analyzer Version:
Operating System:
Problem Description:
Attached File(s): Builder project ZIP |
...
- the E2E Analyzer version
...
...
...
...