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What Information to Include into a Support Request?
To help you with your problem, E2E Support team needs some information on your software and environment.
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Double click the text block below to copy&paste the information template to your support request:
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Double click the text block below to copy&paste the information template to your support request:
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Double click the text block below to copy&paste the information template to your support request:
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Analyzer Installer:
Operating System:
Problem Description:
Attached File: install.log |
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Double click the text block below to copy&paste the information template to your support request:
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Bridge Installer Version:
Operating System:
Problem Description:
Attached File(s): console logs, start logs |
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Double click the text block below to copy&paste the information template to your support request:
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xUML Runtime Version:
Operating System:
Problem Description (Step-By-Step):
Attached File(s): bridgeserver log, Builder project ZIP, start.log, dump information |
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Builder Version:
MagicDraw Version:
Operating System:
Problem Description:
Attached File(s): md.log or magicdraw.log, Builder project ZIP |
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- the E2E Builder version
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Double click the text block below to copy&paste the information template to your support request:
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Analyzer Version:
Operating System:
Problem Description:
Attached File(s): Builder project ZIP |
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- the E2E Analyzer version
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