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ChapterNameExcerptUsage
Support Homemodeler_support


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Info

Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com.



Support Home

Information to Include in a Support Request


filing_a_ticket


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MultiExcerptNamefiling_a_ticket

To help you with your problem, our support team needs some information on your software and environment. The information required depends on the particular PAS component for which you need help.

Info

Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem.



The Scheer PAS Support Centernecessary_infos


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MultiExcerptNamenecessary_infos


Tip

The data required for support depends on the PAS component. Please visit the appropriate page in our documentation to learn more about the required information:



The Scheer PAS Support Centersignup_link


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MultiExcerptNamesignup_link

An email with a signup link is now sent to your email address.

Check your mailbox and click the sent link.


The Scheer PAS Support Centersignup_window


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MultiExcerptNamesignup_window

The link will redirect you to our support center and start the signup process.

Enter your full name and a strong password.

By default, your email address is used as Username.

Click Signup to create your user account.


The Scheer PAS Support Centeruser_logged_in


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MultiExcerptNameuser_logged_in

You will be directly logged in to your user account.


Troubleshootingsearchable_table


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MultiExcerptNamesearchable_table

The following table can be searched. Enter your search term in the Global Filter field.


Troubleshootingtroubleshooting_intro


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Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.



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