| Message | Possible Reasons | Troubleshooting | Further Information |
|---|
| Account is disabled, contact your administrator. | Your user account for Scheer PAS has been disabled. | Contact a system administrator who can check your access and enable your account if necessary. | |
| Action expired. | You have requested a new password via the link Forgot Password, received an email with a reset link but the link is not workuing any more. | The sent link is only valid for 15 minutes.
If the link has expired, please use the Forgot Password link on the login page again. | |
| An email to reset your password has been sent. | You have requested a new password via the link Forgot Password. | Check your email inbox. You have received an automatic email from the system that includes a link. Via this link you can assign a new password. | |
| An error occurred, please login again through your application. | You have entered your password incorrectly several times. | Reload the login page and try to log in again. | |
Enter your login name. You will receive an email with further instructions. | You have used the Forgot Password link on the login page. | - The link to change your password is sent by email. Please note that the sent link is only valid for 15 minutes.
- If the link has expired, use the Forgot Password link on the login page again.
| |
| Invalid username or password | You have entered your login data. | Check your entries for typing errors and pay particular attention to upper and lower case. | |
| Login timeout. Please log in again. | You have left the login window open for more than 30 minutes without any action. | Reload the page (press F12) and try to log in again. | |
| Please specify username. | You have used the Forgot Password option and pressed the button Send New password without entering your username. | Please enter your username before using the Send New Password button. | |
| You are already logged in. | You have used the Back button in your browser. | Use the Next button in your browser to access the system. | |
| Your login attempt timed out. Login will start from the beginning. | Your current session has expired. | Log into the system again. | |