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Support Home

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ChapterNameExcerptUsage
Sending a XXX
Support
Request
Home
tip
modeler_
reduce_time
support


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modeler_
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support


Info

Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem. 

Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com.



Support Home

Information to Include in a Support Request


filing_a_ticket


Multiexcerpt
MultiExcerptNamefiling_a_ticket

To help you with your problem, our support team needs some information on your software and environment. The information required depends on the particular PAS component for which you need help.

Info

Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem.



Support Homemodeler_support MultiexcerptMultiExcerptNamemodeler_support
Info

Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com.

The Scheer PAS Support Center
  • SUPPORT
    • Business Modeler Support Request
    The Scheer PAS Support Center
    necessary_infos


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    Tip

    The data required for support depends on the PAS component. Please visit the appropriate page in our documentation to learn more about the required information:



    The Scheer PAS Support Centersignup_link


    Multiexcerpt
    MultiExcerptNamesignup_link

    An email with a signup link is now sent to your email address.

    Check your mailbox and click the sent link.


    The Scheer PAS Support Centersignup_window


    Multiexcerpt
    MultiExcerptNamesignup_window

    In the login window you will then be asked to enter

    The link will redirect you to our support center and start the signup process.

    Enter your full name and a strong password

  • your Full Name
    • and a Password

    .

    By default, your email address is used as Username.

    Click

    Save and continue

    Signup to

    finalize

    create your user account.


    Profile
    The Scheer PAS Support Centeruser_logged_in


    Multiexcerpt
    MultiExcerptNameuser_logged_in

    You will be directly logged in to your user account.


    Troubleshootingsearchable_table


    Multiexcerpt
    MultiExcerptNamesearchable_table

    The following table can be searched. Enter your search term in the Global Filter field.


    Troubleshootingtroubleshooting_intro


    Multiexcerpt
    MultiExcerptNametroubleshooting_intro
    Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.



    Support excerpts managed directly in the documentation

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