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ChapterNameExcerptUsage

BPaaS-Supportanfrage senden

Mining-Supportanfrage senden

Mobile-Supportanfrage senden

supporthinweise
Multiexcerpt
MultiExcerptNamesupporthinweise
Note
Damit Ihre Anfragen zeitnah beantwortet werden können, beachten Sie bitte die nachfolgenden Hinweise!
Support Homemodeler_support
FAQ BPaaSlink_bpaas_error_handling


Multiexcerpt
MultiExcerptName
link_bpaas_error_handling
Tip

For an overview of BPaaS error messages and further information on possible causes and solutions, visit the BPaaS Error Handling page.

FAQ BPaaSlink_fehlermeldungen Multiexcerpt
MultiExcerptNamelink_fehlermeldungen
Tip

Eine Übersicht über die BPaaS-Fehlermeldungen sowie Hinweise zu möglichen Ursachen und Lösungsansätzen finden Sie im Bereich BPaaS Support auf der Seite Fehlerbehandlung BPaaS.

FAQ BPaaStip_whitepaper Multiexcerpt
MultiExcerptNametip_whitepaper
Tip

Download the Scheer PAS White Paper from Prof. Dr. August-Wilhelm Scheer to learn how you can benefit from using the Scheer Process Automation Suite.

Sending a XXX Support Requesttip_reduce_time Multiexcerpt
MultiExcerptNametip_reduce_time
Info

Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem. 

Support Home

modeler_support


Info

Support for the Business Modeler is handled by a different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com.



Support Home

Information to Include in a Support Request


filing_a_ticket


Multiexcerpt
MultiExcerptNamefiling_a_ticket

To help you with your problem, our support team needs some information on your software and environment. The information required depends on the particular PAS component for which you need help.

Info

Please note, that the quality of your report plays a significant role in reducing time that we need to fix the problem.



a Support RequestSupport Homemodeler_support Multiexcerpt
MultiExcerptNamemodeler_support
InfoSupport for the Business Modeler is handled by
different support team. In case of questions regarding the Scheer PAS Business Modeler, please contact servicedesk@scheer-group.com.
  • The Scheer PAS Support Center
  • SUPPORT
    • Business Modeler Sending a BRIDGE
    The Scheer PAS Support Centernecessary_infos


    Multiexcerpt
    MultiExcerptNamenecessary_infos


    Tip

    The data required for support depends on the PAS component. Please visit the appropriate page in our documentation to learn more about the required information:

  • Administration Support Request
  • API Management Support Request
  • BPaaS Support Request
    • Sending a Mobile
    German
  • Process Mining Support Request



    • The Scheer PAS Support Centersignup_link


    Multiexcerpt
    MultiExcerptNamesignup_link

    An email with a signup link is now sent to your email address.

    Check your mailbox and click the sent link.


    The Scheer PAS Support Centersignup_window


    Multiexcerpt
    MultiExcerptNamesignup_window

    In the login window you will then be asked to enter

    The link will redirect you to our support center and start the signup process.

    Enter your full name and a strong password

  • your Full Name
    • and a Password

    .

    By default, your email address is used as Username.

    Click

    Save and continue

    Signup to

    finalize

    create your user account.


    Profile
    The Scheer PAS Support Centeruser_logged_in


    Multiexcerpt
    MultiExcerptNameuser_logged_in

    You will be directly logged in to your user account.


    Troubleshootingsearchable_table


    Multiexcerpt
    MultiExcerptNamesearchable_table

    The following table can be searched. Enter your search term in the Global Filter field.


    Troubleshootingtroubleshooting_intro


    Multiexcerpt
    MultiExcerptNametroubleshooting_intro
    Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.



    Support excerpts managed directly in the documentation

    ChapterExcerpt NamePage of the Original(Re-)Usage
    Troubleshooting Designerpage_contentTroubleshooting DesignerDesigner Guide: Troubleshooting
    Troubleshooting Designerpage_contentError Handling Application ExecutionDesigner Guide: Error Handling Application Execution
    Troubleshooting Designerpage_contentError Handling Designer EditorsDesigner Guide: Error Handling Designer Editors
    Troubleshooting Designerpage_contentError Handling ValidationDesigner Guide: Error Handling Validation
    Troubleshooting Process Miningpage_contentTroubleshooting Process MiningProcess Mining Guide: Troubleshooting
    Troubleshootingpage_contentError Handling AnalysesProcess Mining Guide: Error Handling Analyses
    Troubleshootingpage_contentError Handling Monitored xUML ServicesProcess Mining Guide: Error Handling Monitored xUML Services
    Troubleshootingpage_contentError Handling Process Mining AdministrationProcess Mining Guide: Error Handling Process Mining Administration