Problem | Possible Reason | Solution |
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Login fails on E2E Bridge. | User id and/or password are wrong. | - User id and password are case sensitive (make sure, that caps lock is not on).
- User id for the administrator: admin
The administrator password was set during the Bridge installation.
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Login fails but user id and password are correct. | The Bridge has not been properly installed. | Remove and re-install the Bridge. |
You tried to update an old Bridge installation. | Remove and re-install the Bridge. |
After login with correct user id and password, the empty login page is displayed again. | Most probably, cookies are blocked in the browser. The cookie is needed to store the session id. | Check the privacy level respectively the cookie settings in your browser and accept cookies. |
Password of user admin is not known anymore. | You cannot remember the password of the user admin. | Uninstall the Bridge without removing the Bridge data and re-install it again. The deployed services will not be removed and are available again after re-installation. |
The login fails, and the browser shows an Apache Tomcat error message. | Most likely, the reason is that you used a wrong bookmark respectively favorite. | Make sure that the bookmark respectively favorite target to the E2E Console Bridge user interface starting page is correct (, e.g. - https://localhost:8080/admin
or- https://<your host name>:8080/admin
- https://<your host name>/
admin- pas-doc/bridge/admin/Console/
). No additional paths may be added to the URL like login.jsp in https://localhost:8080/admin/login.jsp. |
After a certain time of inactivity, you have to login into the Bridge again. | The E2E Bridge session expires after approximately 24 hours of inactivity (see Login ). In this case, the next action will require a new login with user id and password. | Login once again. |
You get the following error upon trying to login: javax.net.ssl.SSLHandshakeException: Certificates do not conform to algorithm constraints
| Your Bridge installation uses a Bridge certificate with the deprecated MD5 algorithm. | Update the proxy certificate of your Bridge installation e.g. with one using the SHA256 algorithm. As you cannot login, you need to update the certificate in the installation folder: - Stop the Bridge service.
- Copy <your Bridge data directory>\servlets\conf\tomcat.keystore from another running installation.
- Start the Bridge service.
- Renew the Bridge certificate as described on Managing the Bridge Certificate.
- Restart the Bridge service.
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