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Comment: Published by Scroll Versions from space WSUPPORT and version 4

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To help you with your problem, our support team needs some information on your software and environment.

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Installation Problems

Problem with Bridge Installation

If you have got a problem with installing Scheer PAS BRIDGE, refer to Troubleshooting the BRIDGE Installation in our online documentation.

If this does not help, and you want to create a support ticket, please provide us with

  • the name of the Bridge installer file, e.g. BridgeInstaller-win32-64-7.1.0.jar
  • the installation log file you can find at <user home>\.e2ebuilder\console.install.log

Double click the text block below to copy&paste the information template to your support request:

Code Block
BRIDGE Installer:
Operating System:
Problem Description:
Attached File: console.install.log
Problem with Builder Installation

If you have got a problem with installing the Scheer PAS BUILDER, please provide us with

  • the name of the Builder plug-in file, e.g. BuilderPlugin18.0-7.2.0.x64.zip
  • the MagicDraw version you tried to install the BUILDER to
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If you have got problems installing MagicDraw, please refer to the MagicDraw documentation and NoMagic support.

Double click the text block below to copy&paste the information template to your support request:

Code Block
BUILDER Plugin:
MagicDraw Version:
Operating System:
Problem Description:
Problem with Analyzer Installation

If you have got a problem with installing the Scheer PAS ANALYZER, please provide us with

  • the name of the Analyzer installer file, e.g. AnalyzerInstaller-7.2.0.x64.exe
  • the operating system you tried to install the ANALYZER on
  • On Windows systems: Open a Command Prompt and start the installer with AnalyzerInstaller-7.x.x.x64.exe >install.log.
    This will route all error messages of the installer to a separate log file. Attach this log file to your support request.

Double click the text block below to copy&paste the information template to your support request:

Code Block
ANALYZER Installer:
Operating System:
Problem Description:
Attached File: install.log

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