All errors can be added to one or more error groups for centralized downtime administration.

Click button Manage Error Groups on the main screen to manage the error groups.

Click the Create New Error Group button to create a new error group.

In the pop-up window, enter a name for your new error group and click Create.

The group is added to the error group list.

For each group you can find the Details/Edit button.

Click button Details/Edit to inspect the details of an error group, like

  • error group name
  • the errors assigned to this error group
  • the configured downtimes

If you make changes in the Error Group Details:

  • click Modify to save your changes,
  • click Cancel to abort, or
  • click Delete to delete the error group and all assignments to errors.

Error Group Downtimes

The downtime defines the service downtime during which occurring errors should not be notified. If you add a downtime to an error group, it is applied to all errors assigned to that group.

How to Set a Downtime

Use the Manage Downtime button to change the downtimes for that error group.

Go to page Downtimes and Change Log for further details.

The downtime specifics will open in a pop-up window.

Click Create New Entry to enter a new downtime.

Set the new downtime in the Dowtime Definition pop-up.

Downtimes can either be created for a certain date, or on a day pattern.

The downtime is added to the error group details.

How to Change or Delete a Downtime

Click Manage Downtime to open the downtime specifics.

Double-click the downtime entry you want to change or delete.

The dowtime definition of this entry will open.

  • Change the settings and click Modify to save the changes.
  • Click Delete if you do not want to use this downtime any more.
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