Troubleshooting User Management
Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.
Overview of User Administration Errors
Message | Possible Reasons | Troubleshooting | Further Information |
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<Valid to> cannot predate <valid from>! | In a user data sheet you have entered an earlier date in field Valid until than in field Valid from. | Change the date in field Valid until to a later date than the date in field Valid from. | |
Access denied for page <xxx>. You will be redirected. | You are not authorized to access the page you wanted to open. This may be due to a lack of permissions, for example to further Scheer PAS components. |
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At least one profile must be assigned to a user! | You want to save a user data sheet but you did not assign any profile to the user. | Assign at least one profile to the user. Otherwise saving your data is not possible. | |
Connection interrupted! | Problems with the connection to your Scheer PAS system occurred. This may be due to connectivity issues or maintenance. |
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Error while changing password | You changed your password but the changes are not saved. This may be due to wrong input or internet connection problems. |
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Error while checking the ID | The system could not correctly determine whether the ID is already in use. | Try to save your data again. | |
Error while checking the name | The system could not correctly determine whether the name is already in use. | Try to save your data again. | |
Error while checking the namespace | The system could not correctly determine whether the namespace is already in use. | Try to save your data again. | |
Error while creating the export | The system could not create the export file correctly. This may be due to internet connection problems or corrupt export data. |
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Error while getting the selected entry | The system could not load the selected entry. This may be due to internet connection problems. |
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Error while getting total count of search results | An error occurred while determining the search results. This may be due to internet connection errors. |
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Error while importing objects | The system could not import the objects correctly. This may be due to internet connection problems or corrupt import data. |
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Error while loading permission | The system could not load the selected permission. This may be due to internet connection errors or corrupt data. |
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Error while loading profile | The system could not load the selected profile. This may be due to internet connection errors or corrupt data. |
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Error while loading role | The system could not load the selected role. This may be due to internet connection errors or corrupt data. |
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Error while loading user | The system could not load the selected user. This may be due to internet connection errors or corrupt data. |
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Error while parsing data | If you receive this error message, the system is not able to load or open permission data due to incorrect values. | Check the resource data of the permissions, in particular whether valid JSON is contained. | |
Error while saving | The system could not save your last action. This may be due to internet connection errors or system errors. |
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Error while searching | An error occured while the system was determining the search results. This may be due to internet connection errors or corrupt (filter) data. |
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Error while serializing permission | The permission data could not be converted into a string. | Check your input for invalid (JSON) data. | |
Error while serializing profile | The profile data could not be converted into a string. | Check your input for invalid (JSON) data. | |
Error while serializing role | The role data could not be converted into a string. | Check your input for invalid (JSON) data. | |
Error while serializing user | The user data could not be converted into a string. | Check your input for invalid (JSON) data. | |
Errors occurred during user assignment for the following users: XXX | You tried to assign users to profiles or roles but the action failed. This may be due to internet connection or system errors. |
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File is too large | The import file you are using is too big. | Make sure that the import file does not exceed 500 MB. | |
File type is not supported | The file type of the import file you are using is not supported. |
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No items selected for the export | Your want to export data but you have not selected any content to export yet. | Select the content you want to export. | |
Object not found! | The object you were looking for was not found by the system. |
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Password successfully changed | You changed your user password successfully. | There is nothing to do: This is only a confirmation message. | |
Please fill all required fields with valid values! | You want to create a new data sheet, but have not filled in all mandatory fields. | Fill in all mandatory fields. Otherwise saving your data is not possible. | |
Reconnection failed | If this message is displayed, the application cannot connect to the system. This is most likely due to internet connection problems. |
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The uploaded file contains no valid objects. | The import file you are using does not contain valid data. |
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The uploaded file is invalid. | Your imported file is corrupt. |
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This name is already in use. | The name you want to use for an object is already in use. | Names must be unique, choose another name for your object. | |
This namespace is already in use. | The namespace you want to assign to a profile is already in use. | Namespaces must be unique, choose another identifier for the namespace. | |
This page could not be found. | The page you wanted to open is not found by the system. This may be due to internet connection errors. |
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This user name is already in use. | The user name you chose in the user data sheet is already used. | Names must be unique, choose another user name. | |
Too many files | You tried to import more than one file at once. | Upload one file at a time. | |
User not saved! | The system could not save the user data sheet. This may be due to internet connection errors. |
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User saved successfully! | The user data sheet has been saved successfully. | There is nothing to do: This is only a confirmation message. | |
User saved. Warning, the user has not been activated! | The user data sheet has been saved successfully but the checkbox User active is not activated. | If you want to activate the user, open the data sheet and tick the checkbox. | |
You don't have access to the Scheer PAS Administration Portal. | Your profile is lacking necessary permissions to enter Scheer PAS Administration. | Contact an administration user. |
Related Documentation: