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If you are logged into the support center, you can also edit your profile data.

In the upper right corner of the support center page you will find the menu Profile. It shows the avatar you have chosen.

If you click on the avatar, the profile menu opens:

  • Profile: Click here if you want to edit your profile data.
  • Log out: Click here to leave the support center.

Your profile data sheet displays the following information:

  1.  Login name
  2. Avatar
  3. Full name
  4. Email address
  5. Preferences
  6. Options

Editing Your Profile

Changing Profile Details

You cannot change your login name.

Click on the option Edit your profile to change the following data:

  1. Avatar
  2. Full name
  3. Email address
  4. Preferences - Language: Open the drop-down list to set another display language.
  5. Preferences - Time zone: Use the two drop-down lists to change country and time zone.

If you have finished your changes, click the Save button.

Changing the Avatar

You can change the image that is displayed for your profile. Click on the link Change avatar and a pop-up window will open.

You can simply drag & drop the new picture you want to use or click Select image to browse your computer.

Allowed formats are JPG, GIF, BMP and PNG.

Use the resize tool to fit your image to the frame.

If you are satisfied, click Done to apply the image.

Changing the Password

Click on the option Change password in your profile data sheet.

In the pop-up window, enter

  • your current password.
  • your new password.

In field Confirm password enter your new password again.

Click Update to confirm the change.

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