| Message | Possible Reasons | Troubleshooting | Further Information |
|---|
| An Email to reset your password has been sent. | You have requested a new password via the link Forgot Password. | Check your email inbox. You have received an automatic email from the system with a link. Via this link you can assign a new password. | |
| Connection lost: Try to reconnect... | This message appears when a connection with Scheer PAS cannot be established, for example due to problems with the internet connection. | A reconnection will be started automatically. If this is not successful after 10 attempts, you will receive another error message. |
|
Invalid Login.
Please contact the system administrator if you forgot your login. | You have tried to request a new password and have entered an invalid login. | - Check your entries for typing errors and pay particular attention to upper and lower case.
- If you cannot request a new password despite a valid login, please contact your system administrator.
| |
Login failed
Internal Error - The operation could not be completed. | The backend of the system is not available. | Contact a system administrator who can verify that all backend services are running. | |
Login failed
Please check your login credentials. | Registration with the system is not possible. | Check your entries for typing errors and pay particular attention to upper and lower case. | |
Login failed
Your user account is blocked. Please contact the system administrator. | Your user account for Scheer PAS BPaaS has been blocked. | Contact a system administrator who can check your access and unlock it if necessary. | |
| Missing permission. | Your user account is missing a required authorization. | Contact a system administrator who can verify the permissions set in your user account. |
|
| Sorry, necessary services are unavailable at the moment. Please reload the website. If the problem persists, please contact the support. | This message appears when a connection with Scheer PAS cannot be established, for example due to problems with the internet connection, and the reconnection attempt failed. | Try to reload the page and log in again. If this does not bring the desired success, please contact support. |
|
Sorry, necessary services are unavailable at the moment. Please reload the website. If the problem persists, please contact the support. | This message appears when a connection with Scheer PAS cannot be established, for example due to problems with the internet connection. | Try to reload the page and log in again. If this does not bring the desired success, please contact the support. | |
| Your IP address has been temporarily blocked due to too many incorrect requests. Please try again later. | You have tried to log on too often with incorrect credentials. The time period for blocking the IP address is configurable and is set individually on request. | - Try to log in again after a reasonable waiting period.
- Contact a system administrator.
| |
| Your request is no longer valid, please reset your password again. | You have used the Forgot password? link on the login page and want to change your password. | - The link to change your password is sent by e-mail. Please note that the sent link is only valid for 15 minutes.
- If the link expired, please use the Forgot password? link on the login page again.
| |
| Your session timed out. Please log in again. | Your current session has expired. | Log into the system again. | |