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Comment: Published by Scroll Versions from space WSUPPORT and version 21.2

Due to missing data or authorizations, errors may occur when displaying analyses. We have compiled the error messages as well as possible causes of errors and suggested solutions for you on this page.

Overview of Incorrect Analyses

Incorrect analyses are displayed in the content area as follows:

Display in AnalysisError MessageTroubleshootingFurther Information

Image Added

No permission to analyse this process.
  • Check if you have access to the profile where the process is stored.
  • Contact your system administrator.

Image Added

No data found matching your configuration.
  • Change the axis allocation of your analysis.
  • Change the filter set for the analysis.

Image Added

Timeout while loading process data.
  • Try to reload.
  • Contact your system administrator.

Overview of Further Error Messages

DisplayError MessageTroubleshootingFurther Information

Image Added

No process data available.
There is no process data that you can access.

  • Try to reload.
  • Contact your system administrator.

...

Column
width50%
Otp
Floatingfalse
maxHLevel1

...

Problems Concerning Monitored xUML Services

Info

Applicable for Process Mining up to version 19.1.x.

ProblemPossible ReasonSolution

The service throws the following error:
[2019-04-05 09:00:00 +0000][0000393288][Error][External][FSADSM][18][Failed opening directory "/opt/e2e_bridge_data/bridge_useLibraryETL_ProcessVoigt/logs": 2 No such file or directory - Error Trace: logs/error/error-2019-04-05_09-00-00_UTC-390421.xml - Callstack: internal > Collect > Collect > Model.0.6.Service.Collect > CollectLogs > Model.0.6.Service.CollectLogs > get_files]


The corresponding xUML service has been deleted from the Scheer PAS BRIDGE.

The xUML service must be disabled in the settings of Scheer PAS Process Mining.

For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.

The service throws the following error:
[2019-04-05 09:00:00 +0000][0000393288][Error][Internal][PSADSM][18][Fatal error executing action "Collect...929997599|_17_0_6_eea0360_1395828553081_191862_26997" on transition "NESTED_waiting_for_collect-waiting_for_collect".]

The corresponding xUML service has been deleted from the Scheer PAS BRIDGE.

The xUML service must be disabled in the settings of Scheer PAS Process Mining.

For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.

The service throws the following SQL error:
[2019-04-05 09:00:00 +0000][0000000000][Error][Internal][PSADLM][44][Failed to complete Persistent State event action. Event "0017079decb9e73c0000271d5f7fe700b62f40a2".]

The corresponding xUML service has been deleted from the Scheer PAS BRIDGE.

The xUML service must be disabled in the settings of Scheer PAS Process Mining.

For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.

Otp
Floatingfalse
maxHLevel2

Rde