Skip to main content
Skip table of contents

Error Handling Process Mining Administration

Errors may occur while working in Scheer PAS. To facilitate troubleshooting, corresponding error and notification messages are displayed in the application. The overview of error messages allows you to identify possible causes and possible solutions. It also refers to documentation pages that contain further details.

Overview of Process Mining Administration Errors

Message

Possible Reasons

Troubleshooting

Further Information

Error while processing the diagram

The system could not process the uploaded diagram.

Make sure you uploaded a valid SVG file.

Adding Diagrams

The diagram could not be uploaded.

Your client could not upload the diagram correctly.

Make sure the file is readable during the whole upload process (for example the file should not be stored on a removable media which is unmounted during the read process).

Adding Diagrams

The diagram was successfully assigned to the process.

The diagram could be uploaded correctly.

There is nothing to do: This is only a confirmation message.

Adding Diagrams

The file type could not be evaluated.

The system could not use the uploaded file type.

The supported format is SVG.

Adding Diagrams

The process could not be found.

The system could not find the selected process.

Please contact a system administrator. This might happen if the process has been completely removed from the analytics database without deleting the settings of this process from the user database.

Adding Diagrams

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.