The Scheer PAS Support Center enables our customers to create new support requests (so-called tickets) and manage existing ones.
After logging in to the support center you can:
- View all your tickets.
- Track the processing status of your tickets.
- Create tickets for problems or improvements.
- Manage the notifications for your tickets.
How to get Access to the Support Center
Log in to the Support Center
| If you already have credentials for the support center, open the login page and enter your username. Click Next. |
| Enter your password and confirm with Continue. |
| Use the link Forgot your password? if you need to reset your password. |
| A reset password link will been sent to your email address. Follow the link to select a new password. |
How to get a User Account for the Support Center
If you do not have an account to log in to the support center, you have two options:
- Signing up for an account on the Scheer PAS Support Center page.
- Send an email to support@scheer-pas.com.
Signing up for an Account
| To sign up for an account, go to the Scheer PAS Support Center page and enter your email address. Click Next. |
| In the next window, click Sign up with password. |
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Sending an Email
| If you do not have a user account for our support center, sending an email to support@scheer-pas.com will create a support ticket. You will also receive a confirmation email in return. |
| The email contains a link to the customer portal. If you want to create a user account, click the link customer portal. |
| You will be redirected to the portal. Follow the signup process to create a customer account. |
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To open a ticket in the Scheer PAS Support Center you can
See page Creating and Managing Tickets for further information. |