| Message | Possible Reasons | Troubleshooting | Further Information |
|---|
| Error while extracting the log file archive | An error occurred during the extraction of the log file archive. | - Make sure you uploaded a valid ZIP file (not TAR, 7Z, …).
- Log files must be located in the root directory of the ZIP file and use the file extension .log.
| |
| Error while processing the diagram | The system could not process the uploaded diagram. | - Make sure you uploaded a valid SVG file.
| |
| Error while uploading the log file archive | Your client could not upload the log file archive correctly. | - Make sure the file is readable during the whole upload process (for example the file should not be stored on a removable media which is unmounted during the read process).
| |
| File is too large | The import file you are using is too big. | - Make sure that the file does not exceed 500 MB.
| |
| File type is not supported. | The file type of the import file you are using is not supported. | - The supported format is ZIP.
| |
| The diagram could not be uploaded. | Your client could not upload the diagram correctly. | - Make sure the file is readable during the whole upload process (for example the file should not be stored on a removable media which is unmounted during the read process).
| |
| The diagram was successfully assigned to the process. | The diagram could be uploaded correctly. | - There is nothing to do: This is only a confirmation message.
| |
| The file type could not be evaluated. | The system could not use the uploaded file type. | - The supported format is SVG.
| |
| The log file archive was uploaded successfully. | The log file archive could be uploaded correctly. | - There is nothing to do: This is only a confirmation message.
| |
| The process could not be found. | The system could not find the selected process. | - Please contact a system administrator. This might happen if the process has been completely removed from the analytics database without deleting the settings of this process from the user database.
| |
| Too many files | You tried to import more than one file at once. | - Upload one file at a time.
| |