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Published by Scroll Versions from space WSUPPORT and version 24.1
What can I check on my own?
Have you experienced problems with a Scheer PAS component and want to determine the causes? You can easily check the following points yourself together with your IT:
Component-independent
General:
Can the users still log in?
Do the users have all necessary profiles to access the processes (for further information on the necessary profiles see Administration Guide > Profiles)?
Has something changed in the network structure:
Scheer PAS / BPaaS to Browser?
LDAP to Scheer PAS / BPaaS?
SAP to BPaaS?
If you work with a private internet connection, have you checked your local network for issues (e.g. have you restart your router or have you checked your connection from a second device)?
Scheer PAS / BPaaS on-Premises:
Is the server on which Scheer PAS / BPaaS is hosted running and accessible via the network?
LDAP:
Has the LDAP management user been changed?
SAP Connection:
Has anything changed in the authorizations of the SAP system user?
Have you changed your own RFC modules?
In Case of Problems with Process Mining
Have you added the service whose data is to be analyzed correctly to the collector?
Is there/was there an active data connection (WLAN/LTE)?
Do you work in online or offline mode?
Are errors displayed in the app (application/synchronization errors)? If so, can these be resolved via the function Fehler beheben (see Mobile Guide > Fehlerbehandlung in der App)?
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If these points did not help solve your problem, please send us a support request with the required general information and the required component-specific information (see Information to Include in a Support Request).
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We are ready to help!
Please select the Scheer PAS module you need assistance for:
If you need assistance with using Scheer PAS, don't be desperate: We are happy to help you!
First of all you can consult our complete technical documentation. The documentation is divided into several guides - one for each platform component. You can search the complete documentation using the search box on the documentation start page. You can search a dedicated guide using the search box on the left, on top of the content tree.
If you can't solve your problem with help of the documentation, you can file a ticket to our support team at support@scheer-pas.com. Please note the information under Filing a Support Ticketfurther below. All mails to our support mailbox will open a ticket in our service desk.
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Optionally, you may use our service desk portal. There, you can manage your tickets and raise new support requests. Using the portal requires you to register your email address, which will not take much time.