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Error handling is available for the following Process Mining tools:
Overview of Analyses Errors
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Due to missing data or authorizations, errors may occur when displaying analyses. We have compiled the error messages as well as possible causes of errors and suggested solutions for you on this page.
Overview of Incorrect Analyses
Incorrect analyses are displayed in the content area as follows:
- Check if you have access to the profile where the process is stored.
- Contact your system administrator.
- Change the axis allocation of your analysis.
- Change the filter set for the analysis.
- Try to reload.
- Contact your system administrator.
Overview of Further Error Messages
No process data available.
There is no process data that you can access.
- Try to reload.
- Contact your system administrator.
Problems Concerning Monitored xUML Services
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Applicable for Process Mining up to version 19.1.x. |
The service throws the following error:
[2019-04-05 09:00:00 +0000][0000393288][Error][External][FSADSM][18][Failed opening directory "/opt/e2e_bridge_data/bridge_useLibraryETL_ProcessVoigt/logs": 2 No such file or directory - Error Trace: logs/error/error-2019-04-05_09-00-00_UTC-390421.xml - Callstack: internal > Collect > Collect > Model.0.6.Service.Collect > CollectLogs > Model.0.6.Service.CollectLogs > get_files]
The corresponding xUML service has been deleted from the Scheer PAS BRIDGE.
The xUML service must be disabled in the settings of Scheer PAS Process Mining.
For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.
The service throws the following error:
[2019-04-05 09:00:00 +0000][0000393288][Error][Internal][PSADSM][18][Fatal error executing action "Collect...929997599|_17_0_6_eea0360_1395828553081_191862_26997" on transition "NESTED_waiting_for_collect-waiting_for_collect".]
The corresponding xUML service has been deleted from the Scheer PAS BRIDGE.
The xUML service must be disabled in the settings of Scheer PAS Process Mining.
For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.
The service throws the following SQL error:[2019-04-05 09:00:00 +0000][0000000000][Error][Internal][PSADLM][44][Failed to complete Persistent State event action. Event "0017079decb9e73c0000271d5f7fe700b62f40a2".]
The xUML service must be disabled in the settings of Scheer PAS Process Mining.
For more information on how to disable xUML Services, refer to page Disabling xUML Services from Process Mining.
Overview
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