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Troubleshooting the Installer
| Error | Possible Reason | Solution |
|---|
| The |
Bridge | BRIDGE installer stops and throws a "java heap space" error. | The Java heap space that has been allocated automatically by the system is not sufficient. | The |
E2E Bridge BRIDGE installer needs about 1GB of Java heap space. Start the |
Bridge BRIDGE installer with option Xmx to provide more java heap space, e.g. java -Xmx1g -jar <Bridge Installer>. |
|
Bridge BRIDGE installer cannot be started:
Error running installer.
java.lang.UnsatisfiedLinkError  Image Modified | You are trying to run the installer with a 64-bit java version. | Start the |
Bridge | BRIDGE installer with a 32 bit java version. |
|
E2E Bridge BRIDGE cannot be installed:
Error running installer.
com.ice.jni.registry.RegistryException  Image Modified
| The user that is executing the installation does not have administration rights on the system. | Login with a user that has administration rights, e.g. user Administrator. |
| Start the Windows command processor (cmd.exe) with option Run as administrator. |
| The operating system installed is neither an English nor a German Windows distribution. | Install the |
Bridge | BRIDGE on an English or a German operating system. |
| The operating system is not supported. | Make sure, that the operating system is supported (see the list of supported operating systems). |
| An older version of |
E2E Bridge | BRIDGE is already installed. | Uninstall the old |
E2E Bridge | BRIDGE first. |
| When selecting the installation directory, the error message The directory is not empty! is displayed. | A former |
E2E Bridge | BRIDGE installation has been found and cannot be updated, because it had been installed by another user. | Either uninstall the previous installation first, or login with the same user that has installed the previous installation. In the latter case, |
E2E | the BRIDGE Installer will update the |
E2E Bridge | BRIDGE installation. |
| The Windows service of the |
Bridge | BRIDGE (E2E Console) is not listed in the Windows Services tool. |
The Bridge | BRIDGE service E2E Console is deleted and recreated upon each |
Bridge | BRIDGE update. It can happen, if you did not stop |
the Bridge | the BRIDGE server before applying the update and if the |
Bridge | BRIDGE service took to long to stop, that deleting and recreating the service get crossed and the service is not created. | Re-apply the |
Bridge | BRIDGE update. |
| The installation has failed. | Remove and re-install the |
Bridge.During the installation of the Aladdin Device Drivers an error is reported. | A possible reason is that a HASP process was already running and caused a conflict. | Ignore the error and click OK. After the Bridge installation, check whether the HASP® dongle can be recognized by the Bridge (see License for Running xUML Services in the Bridge User's Guide)| BRIDGE. |
| The installer seems to be stalled while "Preparing filesystem". | The |
Bridge | BRIDGE installer touches all files in the installation directories (BRIDGE_DATA and BRIDGE_PROG) to set the file access rights. If your |
Bridge | BRIDGE installation contains many unnecessary legacy files, such as old Runtimes, trace or log files, etc., this may take a serious period of time on Windows operating systems. | Clean-up your |
Bridge BRIDGE installation. Delete the following: - old log and trace files from the BRIDGE_DATA directory
- old installation files from BRIDGE_PROG, such as Runtime, Node.js, JRE, Apache
|
Uninstalling the Bridge fails and an error message is displayed. | The Uninstaller cannot start up. | You need to start the Uninstaller manually. Refer to Error While Uninstalling the E2E Bridge.No Connection to the Web Interface
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