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Comment: Published by Scroll Versions from space WINSTALLATION and version 23.2

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ErrorPossible ReasonSolution
The
BRIDGE
Bridge installer stops and throws a "java heap space" error.The Java heap space that has been allocated automatically by the system is not sufficient.

The

BRIDGE

Bridge installer needs about 1GB of Java heap space.

Start the
BRIDGE
Bridge installer with option Xmx to provide more java heap space, e.g. java -Xmx1g -jar <Bridge Installer>.

The

BRIDGE

Bridge installer cannot be started:
Error running installer.
java.lang.UnsatisfiedLinkError

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You are trying to run the installer with a 64-bit java version.Start the
BRIDGE
Bridge installer with a 32 bit java version.

The

BRIDGE

Bridge cannot be installed:
Error running installer.
com.ice.jni.registry.RegistryException

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The user that is executing the installation does not have administration rights on the system.

Login with a user that has administration rights, e.g. user Administrator or root.

Start the Windows command processor (cmd.exe) with option Run as administrator.
The operating system installed is neither an English nor a German Windows distribution.Install the
BRIDGE
Bridge on an English or a German operating system.
The operating system is not supported.Make sure, that the operating system is supported (see the list of supported operating systems).
An older version of
BRIDGE
Bridge is already installed.Uninstall the old
BRIDGE
Bridge first.
When selecting the installation directory, the error message The directory is not empty! is displayed.A former
BRIDGE
Bridge installation has been found and cannot be updated, because it had been installed by another user.Either uninstall the previous installation first, or login with the same user that has installed the previous installation. In the latter case,
the BRIDGE
the Bridge Installer will update the
BRIDGE
Bridge installation.
The Windows service of the
BRIDGE
Bridge (E2E Console) is not listed in the Windows Services tool.
BRIDGE
Bridge service E2E Console is deleted and recreated upon each
BRIDGE
Bridge update. It can happen, if you did not stop
the BRIDGE
the Bridge server before applying the update and if the
BRIDGE
Bridge service took to long to stop, that deleting and recreating the service get crossed and the service is not created.Re-apply the
BRIDGE
Bridge update.
The installation has failed.Remove and re-install the
BRIDGE
Bridge.
The installer seems to be stalled while "Preparing filesystem".The
BRIDGE
Bridge installer touches all files in the installation directories (
BRIDGE
Bridge_DATA and
BRIDGE
Bridge_PROG) to set the file access rights. If your
BRIDGE
Bridge installation contains many unnecessary legacy files, such as old Runtimes, trace or log files, etc., this may take a serious period of time on Windows operating systems.

Clean-up your

BRIDGE

Bridge installation. Delete the following:

  • old log and trace files from the
BRIDGE
  • Bridge_DATA directory
  • old installation files from
BRIDGE
  • Bridge_PROG, such as Runtime, Node.js, JRE, Apache
The
BRIDGE
Bridge does not start after installation or on system startup.
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On Linux systems, the
BRIDGE
Bridge system user needs a shell to start the
BRIDGE
Bridge daemon.
Change the
BRIDGE
Bridge system user as to have a shell.
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borderStylesolid
Linux systems must use systemd to be able to start the Bridge after installation or on system startup.
Change the Linux installations as to use systemd.

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