Have you experienced problems with a Scheer PAS component and want to determine the causes? You can easily check the following points yourself together with your IT:
General:
Can the users still log in?
Has something changed in the network structure:
Scheer PAS / BPaaS to Browser?
LDAP to Scheer PAS / BPaaS?
Scheer PAS / BPaaS on-Premises:
Is the server on which Scheer PAS / BPaaS is hosted running and accessible via the network?
LDAP:
Has the LDAP management user been changed?
If these points did not help solve your problem, please send us a support request with the required general information and the required component-specific information (see Information to Include in a Support Request). |
If you need assistance with using Scheer PAS, don't be desperate: We are happy to help you!
To learn more about the features and how to use our service desk portal, visit The Scheer PAS Support Center. |
You can find all component-independent as well as all component-specific information required for a support request under Information to Include in a Support Request.